Your customer messages, handled by AI agents.
Your assistant answers messages from WhatsApp, Instagram and your website, finds orders, turns returns into exchanges when it can, and books appointments. You only pay for jobs it gets done.
1,000 free credits on signup. No card needed.
Curious? Ask the assistant yourself in the chat bubble at the bottom right.
Wherever your customers write from, wherever your store runs
- Web chat bubble
- Shopify
- WooCommerce
- PrestaShop
- OpenCart
What it handles for you
Where’s my order?
Finds the order and tells the customer where the package is, with the tracking number.
This size doesn’t fit, I want to return it.
Asks why. If your store supports exchanges and the size they want is in stock, it offers an exchange first; if the customer doesn’t want one, it opens a return request. It does nothing without approval.
Do you have anything open Saturday afternoon?
Shows the available times and books the appointment; if you prefer, it comes to you for approval first.
Do you ship to Canada?
Answers from what it learned from your site and documents.
When it can’t get it done
It takes the customer’s name and contact details and opens a support ticket for your team, and your team gets back to the customer. You don’t pay for that conversation.
Set up in ten minutes
Add your site
The assistant learns your returns, shipping and product information from your site and the documents you upload.
Connect your store
Shopify, WooCommerce, PrestaShop, OpenCart or Wix. Actions like cancellations and returns are off by default; you decide which ones to turn on.
Turn on a channel
Add one line of code to your site, or connect your WhatsApp and Instagram accounts. The assistant starts greeting your customers the same day.
Pay only for jobs done
A job is a customer conversation the assistant completes without handing it off to your team: answering a question, finding an order, starting a return or booking an appointment. Conversations with the same customer within 24 hours count as one job.
1 credit = 1 job done
- 500 credits$5$0.010 per credit
- 1,000 credits$9$0.009 per credit
- 5,000 credits$39$0.0078 per credit
- 10,000 credits$69$0.0069 per credit
- 1,000 free credits on signup, no card needed. Promo codes add extra credits.
- No subscription, and purchased credits don’t expire. No setup, channel or per-user fees.
- Businesses that install Hallet from the Shopify App Store buy credit packs through Shopify, in US dollars. For other businesses, card payment is coming soon; until then, packs are sold by bank transfer in Turkish lira.
What doesn’t count
- Conversations handed off to your team, that got a support ticket or that your team replied to (if the assistant booked an appointment, it counts as a job)
- Conversations you reported as a wrong answer
- Playground and preview conversations
- Messages from people who aren’t customers (friends, suppliers, job applicants, ads): the assistant stays out of these
Prices shown are the Shopify prices, in US dollars. If Meta charges a message fee on WhatsApp, Meta collects it from your WhatsApp account; Hallet doesn’t charge for it. Each number gets 1,000 free service messages a month.
Frequently asked questions
What if the assistant says something wrong?
You report the wrong answer and add the correct information to the Knowledge Base; the assistant gets it right next time. You don’t pay for that conversation.
Does the assistant cancel orders or process returns on its own?
No. Every action needs either customer approval on a card in the chat or your approval in the panel. Order cancellations come to you for approval by default, and you can require your own approval for other actions too.
Can someone else get my customer’s order details?
Order details are shared only if the phone number of the person asking matches the phone number on the order. On WhatsApp, the number is verified automatically.
Who can see the conversations?
Only your team. The Hallet team can’t see your customer conversations unless you report one to us.
Is there a commitment?
No. There’s no subscription; you buy credit packs as you need them, and purchased credits don’t expire. Your first 1,000 credits are on us.
What happens when my credits run out?
You get an email when credits run low. When they run out, the assistant doesn’t reply to new conversations: it tells the customer your team will get back to them and hands the conversation off to you. Once you add credits, the assistant picks up again and also replies to customers who wrote in the last 23 hours and are still waiting.
Leave your customer messages to hallet.io.
Your first 1,000 credits are on us.
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