Terms of use
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These terms govern the relationship between Gemen Bilgi Teknolojileri ve Ticaret Limited Şirketi ("Gemen", "we") and the businesses ("business", "you") that use the Hallet service it provides. By creating a Hallet account, you accept these terms and theprivacy policy.
Service
Hallet is an AI assistant that replies to businesses' customers through the website chat bubble, WhatsApp and Instagram. Businesses manage Hallet from the panel and the mobile apps. The assistant replies based on the information the business gives it, the knowledge base, and the store, shipping and appointment tools the business connects. It performs the actions the business allows and hands off to the business's team the matters it cannot resolve.
Account
- You must give accurate information when opening an account and keep it up to date.
- The person who opens the account declares that they are authorized to accept these terms on behalf of the business. You are responsible for the use of the account by the people you add to your team.
- You must keep your password confidential and notify us immediately if you notice unauthorized use.
Credits and payment
- The service is used with credits: 1 credit is one customer job that the assistant completes without handing it off to your team. Conversations that the same customer starts within 24 hours after a job with that customer begins count as the same job.
- Conversations handed off to your team, Playground and preview conversations, conversations you reported as a wrong answer, and conversations in which the assistant recognized that the person is not a customer and did not reply (friend, supplier, job application, advertising) do not use credits. A conversation in which the assistant booked an appointment, however, counts as a job even if it is later handed off to your team; an appointment request that is awaiting approval or that you reject without approving does not count.
- Welcome credits are given once, to a user's first business account. The validity period of credits added with promo codes is stated in the campaign; purchased credits do not expire.
- Current credit pack prices are shown on hallet.io and in the panel. Prices in Turkish lira include VAT. A purchased pack is added to your account after your payment reaches us, and an invoice is issued for it.
- Businesses that come from Shopify buy credits through Shopify: the pack price is added to your Shopify bill in US dollars, and the credits are added to your account when you approve the purchase. Shopify adds any applicable taxes to your bill.
- When your credits run out, the assistant hands new conversations off to your team.
The business's responsibilities
- You are the data controller of your customers' personal data. It is your responsibility to inform your customers that they are writing to an AI assistant and that their data is being processed, and to obtain the necessary permissions.
- You must make sure that the information you give the assistant (prices, rules, working hours, return conditions) is accurate and up to date.
- You must comply with the rules of WhatsApp, Instagram and the other platforms you connect (e.g., Meta's commerce and messaging policies). You may not use Hallet for unauthorized bulk messaging, deceptive content or unlawful purposes.
- You may not use the service in a way that harms other people's accounts or our systems, or that creates excessive load.
Limits of AI
The assistant relies on the information you give it and is set up to refer matters it does not know to your team; even so, AI can make mistakes. For actions such as order cancellations and returns, you must choose the approval settings that fit your needs and monitor conversations in the panel. You accept that the information the assistant gives to customers and the actions it takes are given and taken on behalf of your business.
Third-party services
WhatsApp, Instagram, and store and shipping platforms are subject to their own terms. We are not responsible for disruptions caused by outages, restrictions or changes in these services; we make reasonable efforts to resolve them.
Continuity of service
We work to provide the service without interruption; however, interruptions may occur because of maintenance, updates or unforeseen causes. We may add, change or remove features to improve the service.
Intellectual property
The Hallet software, design and brand belong to us. The content you give the assistant and your conversations belong to you; we use them only to provide the service to you.
Liability
To the extent permitted by law, we are not liable for indirect damages, or for loss of profit or data, arising from the use of the service.
Closing your account
You can close your account at any time; to do so, just write to info@hallet.io. If the service is used in breach of these terms, we may suspend or close your account.
Changes
We may update these terms; the current version is published on this page. We notify account owners of important changes by email.
Governing law
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul have jurisdiction over disputes.
Contact
Gemen Bilgi Teknolojileri ve Ticaret Limited Şirketi, Cumhuriyet Mah. Cevval Sk. C Blok No: 1/3 İç Kapı No: 2, Büyükçekmece / İstanbul. Büyükçekmece Tax Office, 3910577461. Email: info@hallet.io