Data deletion instructions

Last updated: October 28, 2026

Hallet is an AI customer assistant service that Gemen Bilgi Teknolojileri ve Ticaret Limited Şirketi, a company in Türkiye, provides to businesses. The data we process is described in theprivacy policy. You can request deletion of your data as follows.

Businesses with a Hallet account

1. From the email address registered to your account, send an email to info@hallet.io with the subject "Data deletion request".
2. In the email, state your business name and whether you want the entire account or specific data (e.g., conversations) deleted.

When you disconnect WhatsApp or Instagram on the Channels page in the panel, the related access token is also deleted (for WhatsApp, after the authorization on Meta's side is removed).

If you wrote to a business through WhatsApp, Instagram or the chat bubble

1. You can send your deletion request to the business you wrote to or to info@hallet.io.
2. In the email, state the name of the business you wrote to and the phone number or Instagram username you used.
3. To confirm that the data is yours, we may ask you to send a short message from the same number or account.

We assess the request together with the business and delete or anonymize your data, except records we are legally required to keep. We conclude requests within 30 days at the latest and notify you of the result.