Support
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Hallet is an AI customer assistant service that Gemen Bilgi Teknolojileri ve Ticaret Limited Şirketi, a company in Türkiye, provides to businesses. If you have a question, want to report a bug or have a suggestion, you can reach us in the ways below.
If you have a Hallet account
- In the panel, open a request from the Contact the Hallet team page at the bottom left. Our reply appears on the same page.
- In the mobile app, you can open a request from Account › Contact the Hallet teamand read the reply there.
- If you forgot your password, reset it with the Forgot password link on the sign-in screen. You sign in to the mobile app with the account you use in the panel: on iPhone with your email and password; on Android with your email and password or with Google. If you sign in to the panel with Google and want to use the iPhone app, first set a password withForgot password. Accounts with two-step verification turned on always sign in with email, password and verification code. Account and assistant setup is done in the panel (app.hallet.io).
If you can't sign in to your account or you don't have an account, write to info@hallet.io. If you have an account, also include your business name.
If you are a customer who wrote to a business
Send questions about your order, shipment, return or appointment to the business you wrote to; Hallet provides the assistant that replies on behalf of the business. If you want your data deleted, see the data deletion instructions.